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Food and Diet

BREAKING: Customers Furious as Purina Buys Merrick Pet Care

Within hours of making the announcement that they’d be selling their company to Pet Food giant Nestle-Purina, Merrick Pet Care was flooded with comments from outraged pet parents.

Although Merrick assured it’s customers that the acquisition by Purina wouldn’t mean any changes to ingredients, manufacturing or quality, to most of those angry pet parents, the sale of Merrick Pet Care (including Merrick brand dog and cat food, their organic line of pet food, Castor & Pollux, and budget conscious Whole Earth Farms line of dog foods) to Purina marked the end of a relationship with the former family owned and operated pet food and treat company they’d grown to trust.

In their press release, Merrick, one of the fastest-growing natural and organic pet food companies in the industry, asserted that they will continue to operate as an independent business with no planned changes to management or operations.

They vowed to continue manufacturing, independently of their new parent company, in their Hereford, Texas kitchens, using the same fresh, locally sourced ingredients – absolutely nothing from China.

The news, however, does not sit well with Merrick Pet Care customers, many of whom switched to the premium pet food company and away from Purina in the wake of legal battles, negative consumer complaints against the pet food giant, and in the simple hope of finding a pet food company they could trust.

ThinkstockPhotos-462375561The general consensus among customers that responded publicly to the announcement is one of anger, sadness, and utter shock, with a vast majority refusing to ever buy another Merrick product.

It remains to be seen whether the move to sell Merrick Pet Care to Nestle Purina was a smart one for the brand, how the mass exodus of formerly loyal customers will impact the company, and if the production will continue as is or if cost-cutting and profits will ultimately lead to unfavorable manufacturing changes.

If you’re a Merrick customer, will you continue to maintain loyalty to the brand? Do you believe that Merrick will maintain their standards for quality after the purchase is finalized?

Weigh in with your comments below!

4 Comments

4 Comments

  1. Patty

    Jul 22, 2015 at 11:44 am

    I can understand the frustration & feelings of betrayal at Purina’s acquisition of this all natural pet food company and a general distrust of Nestle-Purina. But why don’t you wait & see what happens after all the dust settles? If the company is telling the truth, Merrick products won’t change, and I don’t think Purina is going to do anything to the actual food lines and take a chance on losing money. FYI, I have had many fur babies through the years, and have always fed them Purina products. Never harmed them, and they were always healthy until whatever disease they were prone to caught up to them. If you really want to make a fuss about pet food brands & the cost, check out the stuff vets sell for diabetic animals. I had a diabetic cat & the vet insisted I feed him this particular brand that only they sold. The cat refused to eat it, and not wanting his diabetes to get more complicated, I just gave him controlled portions of Cat Chow.

  2. Patricia

    Jul 22, 2015 at 10:36 pm

    i feed Merrick and really hope it stays the same but this is food not religion. If good food like Merrick makes money, there will be companies making and selling it.

  3. Lee

    Jul 27, 2015 at 4:17 pm

    Absolutely not….while Merrick can claim nothing will change, I would never entrust the health of my dogs/cats to anything from Purina. Historically the quality of Purina’s products is poor at best, it is not unlike to replace quality ingredients with lesser quality without warning to the consumer. Really sad that Merrick seems to have sold out for the almighty $$ – seems they’ve forgotten why the got so popular to begin with! When all the “big box” names were killing our pets with so called cost saving chinese ingredients, people turned to the “mom & pop” type manufacturers like Merrick to ensure the safety and nutrition of our beloved pets. Merrick needs to back out of this deal now IMO!

  4. Hallie

    Aug 26, 2015 at 4:28 pm

    I have never had a problem with the Purina brand. I will continue to buy Merrick as long as the cats that like it will still eat it. Also, to respond to Lee’s comment – Purina never had a recall in the 2007 pet food recall. I actually switched to Purina exclusively at that time. Even though the ingredients were not the best, they owned their own manufacturing facilities and were safe when many high end brands were not.

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